Rujukan Laman

Explore Your Rights and Our Commitments

At s99, our legal framework sets out exactly what you can expect from us and what we ask of you — covering account usage, data handling, payment terms…

Terma PenggunaanPolisi PrivasiHak PenggunaPerlindungan DataResolusi Pertikaian

Explore Lobby Read FAQ

Browse the Full Terms Before You Start

s99 Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

Access to s99 and all features on this site — including account creation, wallet top-ups via Touch 'n Go, GrabPay, Boost dan FPX, and participation in any games or markets — is subject to jurisdiction. Where local law permits, you may open an account and transact

1
freely. We reserve the right to suspend or close accounts found to be in breach of these terms, including misuse of payment rails, provision of false identity details, or access from a region where use is not permitted. Withdrawals processed through Touch 'n Go, GrabPay, Boost
2
dan FPX are subject to verification checks before release. All monetary amounts displayed are in Malaysian Ringgit unless stated otherwise. These terms are updated periodically; the date of last revision appears at the foot of each policy document.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

HUBUNGI KAMI

Reach Our Legal and Account Support Team

If you have questions about any clause in our terms, want to submit a data request, or need to flag an account issue, our support team…

PERLINDUNGAN AKAUN

See How We Protect Your Data and Account

Security and transparency are built into every layer of how we operate.

Penyulitan Data

All personal data transmitted to and from s99 is encrypted using current industry-standard protocols.

Polisi Kuki

We use functional and analytical cookies to keep your session active and improve page performance.

Keselamatan Akaun

Your account is protected by two-step verification at login and any time a new device requests access.

Penyimpanan Rekod

We retain your account and transaction records for the period required under applicable regulations in your jurisdiction.

Hak Akses Data

You may request a full copy of the personal data we hold on your account at any time by contacting…

Pemadaman Akaun

To request permanent account closure and deletion of personal data, submit a written request to our support e-mel.

Answers to Common Legal and Policy Questions

The questions below address what your rights are under our policies, how we handle personal data, and how you can raise a concern or request a change to your account record. If your question is not covered here, our support team can point you to the relevant clause.

We collect the details you provide at registration — name, e-mel, phone number and payment identifiers such as your Touch 'n Go or GrabPay reference. We also log device type, session times and transaction history for security and compliance purposes.

Yes. Submit a data access request through our support e-mel with your account ID. We will compile and send you a full record of the personal data held under your account within 30 days of receiving the request.

Raise the dispute via live chat or e-mel within 14 days of the transaction date. We will cross-reference the transaction log with Touch 'n Go, GrabPay, Boost atau FPX records and respond with findings within five business days.

Access to and use of s99 depends on local law and is available where local law permits. It is your responsibility to confirm that use is permitted in your jurisdiction before opening an account or making a deposit.

Any verified balance remaining at the time of closure will be returned to your registered payment method — Touch 'n Go, GrabPay, Boost atau FPX — subject to identity verification. Processing typically completes within three business days.

Log in and head to the account settings page to update your contact details. Changes to identity documents require e-mel verification. For name changes, contact support directly and attach the relevant supporting document for review.

Transaction records, including all Touch 'n Go, GrabPay, Boost dan FPX activity, are retained for a minimum of five years from the date of each transaction. This period may extend further where required by applicable regulations in your jurisdiction.

Explore Your Rights and Our Commitments

Reach Our Legal and Account Support Team

See How We Protect Your Data and Account

Penyulitan Data

Polisi Kuki

Keselamatan Akaun

Penyimpanan Rekod

Hak Akses Data

Pemadaman Akaun

Answers to Common Legal and Policy Questions

01 Apakah data peribadi yang s99 kumpulkan daripada saya?

02 Bolehkah saya meminta salinan data yang s99 simpan tentang saya?

03 Bagaimana s99 mengendalikan pertikaian pembayaran melalui Touch 'n Go atau FPX?

04 Adakah penggunaan s99 sah di Malaysia?

05 Apakah yang berlaku kepada baki akaun saya jika akaun ditutup?

06 Bagaimana saya boleh mengemaskini maklumat peribadi dalam akaun saya?

07 Berapa lama s99 menyimpan rekod transaksi saya?

Related Pages